Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy

Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-centric organization goes beyond just having a customer success function. This book talks about some strategies that will help you adopt a company-wide customer-first mindset to fuel your growth.

Advance praise for Customer Success Mindset

“In her book, Jyo lays out what I believe is one of the clearest blueprints on how to design, execute, and benefit from a company-wide mindset of customer-led growth. Customer Success Mindset is a must-read for customer success leaders and other executives who aspire to deliver sustainable growth to the organizations.”
– Alex Farmer, VP of Customer Success, Cognite and Founder of Customer Excellence -The Customer Success Awards

“This book captures the essence of customer-centricity, defining a clear path for businesses to bring continual value to customers throughout their customer success journey.”
– Dickey Singh, Founder and CEO, cast.app

“This is like a 5-star cookbook for Customer Success – it’s filled with recipes and the ingredients you need to create a value-filled journey for your customers.”
– Laura E. Beavin Yates, SVP of Customer Success, Immersion Neuroscience
“Jyo provides a thoughtful, modern, and refreshing take on maximizing the value provided from Customer Success. I’d recommend Customer Success Mindset to any leaders working to build and improve Customer Success teams and to any individuals serious about building a long term career in this space.”
-Pat Puentes, Director of customer Success, BitSight

“Jyo is pushing customer success thinking forward by providing a practical guide for companies to use a customer success mindset as a growth strategy. A must-read for folks – regardless if you are in customer success or not – who want to supercharge their growth strategies!”
– Jennifer Chiang, Author of The Startup’s Guide to Customer Success, Top 50 CS Woman Leader and Head of Customer Success at Seso

“Customer Success Mindset dives into some important questions companies need to answer. Why is getting your customers to rave about your products not enough ? Why are some companies struggling with pricing conversations even as they race to the bottom? Jyo’s language is crisp and clear with specific examples and tools. Highly recommended”
Jesus Jimenez Berrocal, Director, Customer Success, Cisco APJC

“It’s clear reading Jyo’s book that she embraces a Customer Success Mindset and she does an awesome job sharing her knowledge with the community. It is a wonderful guide of information for everyone from the entry level CSM to the experienced Chief Customer Officer. I highly recommend adding Customer Success Mindset to your library!”
– Brian Nicholls, Vice President of Customer Success, UserIQ

“In Customer Success, as in life, the mindset plays a big role in how humans evolve. The Customer Success Mindset helps businesses tap into both the philosophy of Customer Success and the execution of that philosophy. Jyo’s work hits the right balance of education and actionable advice to help any company that runs on a subscription model to achieve success — both for itself and its customers.”
– Anita Toth, Churn and VOC Consultant

“What Jyo has achieved is an easy to follow guide, firstly allowing anyone to easily understand whether they are truly customer centric, and secondly laying out clear steps on what you need to take to become one. To only have the CS team at your business read this book would ignore Jyo’s key message that customer centricity must be embraced by the whole organisation if you want to achieve growth, so get everyone in your org a copy!”
Alix Simpson, Vice President of customer success, Partnerize

Language ‏ : ‎ English
Paperback ‏ : ‎ 220 pages
ISBN-10 ‏ : ‎ 0645357707
ISBN-13 ‏ : ‎ 978-0645357707
Item Weight ‏ : ‎ 10.1 ounces
Dimensions ‏ : ‎ 5.5 x 0.5 x 8.5 inches